Privacy Policy

This Privacy Policy explains how Bangalore Trails handles personal data in connection with its website, booking requests, and guided culinary and market tours. It applies to information collected when you inquire about, reserve, or take part in our services, and when you use the website in the ordinary course.

Policy guidance

This introduction outlines how the policy is organized and where to find key information.

Use of information

Handled under this policy framework

User rights

Requests and access options are described below

Support channel

Contact

Contact Information

Email contact

[email protected]

Telephone contact

+91 81294 50798

Postal address

S1,S2, Spice Garden Compound Road, Marathahalli, Bangalore, IN

Privacy contact

Personal data

Data We Collect

We may process contact details, booking details, group size, preferred dates and departure windows, dietary information provided for tastings, meeting point and check-in details, payment-related information, and limited technical data such as device and browser information, log data, and cookie identifiers. We may also keep records of communications and service preferences connected to a reservation or inquiry.

We collect only the information needed to manage bookings, dietary requests, and tour operations.

Data sources

How We Collect Data

We receive personal data directly from you when you submit a request, make a booking, share dietary information, or contact us. We also collect data generated during the use of our website, including form submissions, device and usage data, and cookie-based information. In some cases, we may receive booking or payment confirmation details from service providers involved in processing the transaction.

Information comes from users, booking steps, and routine website interactions.

Cookie types

Types of Cookies

Our website may use essential cookies to support page functions and form security, functional cookies to remember basic preferences, and analytics cookies to understand how visitors use the site. Cookies may be session-based or persistent depending on their purpose. We do not use cookies to collect more information than is reasonably needed for website operation and service improvement.

We use a limited set of cookies for operation, analytics, and preference handling.

User controls

Cookie Controls

We use standard browser and device controls to support cookie management. You may block or delete cookies through your browser, and some browsers allow you to limit tracking or clear stored data. If cookies are disabled, parts of the website may not function as intended, including request forms or preference features that rely on basic session data.

Cookie settings can usually be adjusted through browser controls and related device settings.

01 · Purpose

How We Use Data

We use personal data to respond to inquiries, manage booking requests, confirm dates and group details, collect and record dietary information, coordinate venue availability, arrange route and tasting confirmation, process payments, support meeting point check-in, and deliver the guided experience. We also use data to communicate about reservations, maintain internal records, improve website performance, prevent misuse, and meet legal, tax, and accounting obligations.

Processing is limited to service delivery, administration, and compliance.

02 · Sharing

Service Providers and Partners

We may share personal data with payment processors, website and hosting providers, communication tools, and other service providers that support booking administration, payment handling, website operation, and record keeping. Where a tasting venue or related operational partner needs information to confirm a reservation or dietary request, we share only the details required for that purpose. These parties are expected to use the data only for the services they provide to us.

Operational partners receive only the data needed to perform their role.

03 · Legal basis

Legal Disclosures

We may share personal data when required to comply with law, a court order, or a valid request from a public authority. We may also disclose information where necessary to protect our rights, investigate fraud or misuse, enforce our terms, or respond to a safety concern. Any disclosure is limited to what is reasonably necessary for the stated purpose.

We disclose information to public authorities only where a lawful basis exists.

Your Rights

Subject to applicable law, you may request access to your personal data, correction of inaccurate information, deletion of data that is no longer needed, or restriction of certain processing. You may also object to processing in limited circumstances and withdraw consent where processing is based on consent. Some requests may not be granted if we must keep the information for legal, contractual, or operational reasons.

Available rights depend on the nature of the data and the applicable law.

How to Make a Request

To make a privacy request, please use the contact details in this notice and describe the data or activity concerned. We may ask for information needed to verify your identity and to locate the relevant records. If a request is complex or repetitive, we may need additional time to respond, subject to applicable law.

Requests are handled after we verify identity and confirm the scope of the request.

Data Retention

We retain personal data for the period needed to manage bookings, respond to inquiries, complete payments, maintain business records, resolve disputes, and meet legal, tax, or accounting obligations. When data is no longer required, we delete it or anonymize it where feasible. Some records may be kept longer if necessary to establish, exercise, or defend legal claims.

We keep data only for as long as needed for the relevant purpose or legal requirement.

Changes to This Policy

If we make material changes to this Privacy Policy, we will update the revised version on the website and may provide additional notice where appropriate. The updated version will apply from the date it is posted unless a different effective date is stated. We encourage visitors to review this page periodically.

We review this notice when our practices or legal obligations change.